Warranty

 Warranty Policy

At HMP Bikes, we value customer satisfaction and guarantee exceptional quality. We are confident in only selling top-tier products, which is why all of our mopeds and scooters automatically include a manufacturer's warranty. If an original part on your moped or scooter is damaged and deemed coverable, we will repair it or send you the proper part along with instructions on how to install it. Please read through the entire policy and specifications before submitting your request.

Submit your warranty claim here

If you seek technical support, contact our customer support team here

Unusual shipping damages must be reported here within 5 days of receiving your purchase

 

General Terms

  • Your purchase is warranted to be free from manufactured defects and damages for the first 3 years or 3,000 miles.
  • Original buyers can enjoy this warranty by providing proof that the purchase was made through our website, retail store, or an approved retailer.
  • HMP Bikes will either repair the damage, send the appropriate part, or refund the product. Parts used as replacements may be new or refurbished.
  • Parts will be shipped within the continental United States.
  • Unless the item arrived damaged when first received, shipping and handling costs related to a warranty claim will be charged to the customer.
  • In your claim, you will need to provide clear photos or videos of the damaged component, the product's serial number, and receipt of purchase.
  • Click here to easily find the serial number.
  • HMP Bikes reserves the right to accept or reject any given warranty claim. Communication and a decision on your claim will be realized via email.

These terms are subject to change at any time.

Exclusions

HMP Bikes covers manufacturer defects only. Parts that are damaged due to an event beyond the control of HMP Bikes are not covered. This includes but is not limited to damage from power surges, the use of inproper parts, water damage, paint fade or scratches, unauthorized modifications, rider misuse, improper care, accidents, normal wear, and improper servicing by a customer or third party. This warranty does not cover defects derived from failure to follow the products' manual.

  • Complimentary products are not covered by our lifetime warranty.
  • The warranty only covers purchases made by the first owner. Anyone other than the original owner may not receive warranty benefits.
  • Changes, losses, or illegibility of the serial number will void the warranty.
  • The warranty does not cover products that have been serviced by a third party or unauthorized manufacturers.
  • Parts that have normal wear and tear are not included in the warranty. This includes but is not limited to tires, brake pads, tubes, and cables.
  • In circumstances where damage is not covered by our warranty, you will be responsible for the purchase of a new part along with its shipping fees.
  • There may be other conditions not covered by the warranty that are not listed here.

 

E-Moped

Click here to locate this product's serial number. 

  • The warranty applies to the following parts: Frame, Battery, Electric Motor, Charger, and Other Electric Parts.

E-Scooter

Click here to locate this product's serial number. 

  • All scooter parts, except for tires and brake parts, are covered in our lifetime warranty.

Accessories

  • All accessories are warranted for one year after the purchase date on your receipt.

 

Instructions:

  1. Upon discovering a defect, immediately discontinue usage to avoid further, more severe, and possibly unwarranted damage.
  2. Take clear photos and/or videos of the damaged part and locate the serial number and receipt of purchase.
  3. Complete and submit your request. Please allow up to 3 business days for an email response.
  4. Once your request has been accepted, you will need to return the item via shipment or physically to our retail store. If you choose to ship it, please ensure the item is packaged safely and protectively. It is preferred that you ship it in its original packaging.
  5. HMP Bikes will either repair the product at no charge or send the appropriate part along with installation instructions to your desired location.

  6. The battery needs to be fully charged and discharged (from 100% to 0% and then from 0% to 100%) at least once within one month.

  7. For long-term storage, do not store the battery fully charged or with less than 20% charge. It is recommended to keep the battery charge level between 40% and 50%.

 

Core Components of Liquid-Cooled Electric Vehicles Liquid-Cooled Electric Motor 36 months Line coil phase loss or burnout; magnetic steel demagnetization or detachment; hub casing cracking, motor shaft failure, and other quality issues that cannot be repaired can be replaced (with a 15-month warranty for motor hall sensor burnout, bearing abnormal noise, or breakage), wheel hub deformation due to insufficient tire pressure, speed bump damage, and other reasons are not covered by the warranty.
Standard Controller
 12 months Performance failure or quality issues occurring due to product reasons that cannot be repaired.
State of Charge (SOC) Module 48 months
Fully-Sealed Lithium Battery Fast Charger 60 months Replacement is allowed for performance failures or quality issues that cannot be repaired due to product-related reasons; damage caused by impact, unauthorized modifications, and other human-induced reasons is not covered by the warranty.
Precision Chassis 72 months Replacement is allowed for performance failures or quality issues that cannot be repaired due to product-related reasons; damage caused by impact, unauthorized modifications, and other human-induced reasons is not covered by the warranty.
Integrated Wiring Harness 72 months

 

Battery
Lead Acid Battery
 12 months At an environmental temperature of (25±5)°C, if the discharge capacity is less than 70% after charging, replacement with new batteries is allowed within the first 6 months based on the production date, and replacement with maintenance batteries is allowed within the next 6 months (excluding relevant locks, battery boxes, charging ports, and battery box handles) (Note 1, Note 3).
48X Series Lithium Battery 36 months At an environmental temperature of (20±5)°C, if the discharge capacity is less than 60% after charging, replacement with new batteries is allowed within the first 24 months based on the production date, and maintenance is allowed within the next 12 months (excluding relevant locks, battery boxes, charging ports, and battery box handles) (Note 2, Note 4).
Charger 6SC Charger / Six-Proof Intelligent Charger 12 months Replacement is allowed for performance failures or quality issues that cannot be repaired due to product-related reasons; damage caused by impact, unauthorized modifications, and other human-induced reasons is not covered by the warranty.

Note 1: When the environmental temperature drops to 0°C, the capacity decreases by approximately 15%; at -10°C, the capacity decreases by approximately 25%.

Note 2: Lithium batteries must be charged within an environmental temperature range of 0°C to 45°C; they must be discharged within an environmental temperature range of -20°C to 45°C.

Note 3: Battery capacity testing follows the standard of Valve-Regulated Lead-Acid Batteries for Electrically Assisted Bicycles GB/T22199.1-2017 (5.5.1-5.5.4).

Note 4: Battery capacity testing follows the standards for Lithium Ion Batteries for Electric Bicycles GB/T 2947.3-2008 and GB T 36972-2018.

Note 5: None of the above components are covered by the warranty.

Note 6：Due to issues caused by not recharging the battery at least once within a month, these are not covered under the warranty.

 

Scooter Body Parts Ceramic Brake Electric Bicycle: 60 months Replacement is allowed for performance failures or quality issues that cannot be repaired due to product-related reasons; damage caused by impact, unauthorized modifications, and other human-induced reasons is not covered by the warranty (except for shock absorber oil leakage and jamming, which are covered by a 6-month warranty).
Electric (Light) Motorcycle: 36 months
Linked Brake Distributor 36 months
Electric Shockproof Socket 36 months
Lower Link Plate, Handlebar, Rear Fork, Stem, Saddle Tube 24 months
Instrument Cluster Assembly, Converter, Display Mainboard, Remote Alarm, Horn, Flasher, Throttle Grip, Combination Switch, Ignition Lock, Brake Lever (Power Cutoff Switch Wire), Air Switch, GPS, One-Key Start, Single/Double Stand, Rear Rack, Front Wheel, Aluminum Rim, Hub Brake, Suspension, Ordinary Front Fork, Middle Axle, Chainring, Crank, Power-Saving Anti-Theft Center Support Lock, Disc Brake Disc 12 months
Painted Parts 12 months If there is peeling, cracking, or bubbling of paint due to quality issues, exceeding an area of 1 square centimeter, replacement is allowed.
Bumper 12 months Peeling, rusting, and similar phenomena are eligible for replacement.
Pneumatic Tire 12 months Internal natural cracking, wire breakage, bulging, and valve stem air leakage are eligible for replacement. Damage due to poor road conditions, punctures, impacts, and similar reasons is not covered by the warranty.
LED Bulb 9 months Replacement is allowed for performance failures or quality issues that cannot be repaired due to product-related reasons; damage caused by impact, unauthorized modifications, and other human-induced reasons is not covered by the warranty (except for shock absorber oil leakage and jamming, which are covered by a 6-month warranty).
Lighting Assembly, USB Port, Single Stand Cutoff Switch, Phone Charger, Saddle, Flywheel, Rearview Mirror, Chain, Aluminum Footrest, Saddle Lock Plate, Basket 6 months